Provide strategic leadership to a team of DT Product Owners and Analysts supporting Operations & Supply Chain applications.
Own and mature the sustainment operating model by driving standardized processes, consistent documentation, and best‑practice adoption.
Lead governance routines including backlog prioritization, Change Control Boards, and cross‑functional decision forums.
Act as the senior escalation leader for complex, cross‑functional, or high‑impact issues, ensuring timely resolution and adherence to service‑level expectations.
Build strong partnerships with Operations, Supply Chain, and DT/IT teams to ensure clarity of requirements and alignment of priorities.
Oversee sustainment readiness for new applications, including transitions to sustainment, documentation, and knowledge transfer.
Ensure Disaster Recovery and IT security compliance activities are completed accurately and on schedule.
Drive continuous improvement initiatives to increase process maturity, enhance tools, and improve customer satisfaction.
Foster a culture of accountability, operational excellence, and customer focus across the sustainment team.

Requirements

Minimum 8+ years’ experience in Agile and SAFe methodologies
Bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
Experience with Agile/SAFe methodologies, including backlog management, requirement definition, governance routines, and process standardization
Proficiency with ServiceNow, Jira, Confluence, and documentation standards for sustainment operations

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Agile methodologiesSAFe methodologiesbacklog managementrequirement definitionprocess standardizationdocumentation standards

Soft Skills

strategic leadershipgovernancecross-functional collaborationproblem resolutioncustomer focusoperational excellenceaccountability