Provide technical oversight and support across all areas of the RTX ServiceNow platform
Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards
Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead
Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce)
Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations
Support and upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform
Stay current on ServiceNow platform updates, new features and industry trends
Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
10+ years of extensive hands-on experience in design, development and delivery of the ServiceNow solution in a global environment
Deep ServiceNow technical expertise including custom application development and scripting experience across most areas of the platform including ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations and portal
Strong ability to effectively collaborate with all levels within the organization including leadership, Product Managers, Business Analysts, Architects, and stakeholders
Ability to lead and mentor technical teams as well as support code peer reviews and be a strong advocate of best practices
Advanced proficiency in scripting languages used within ServiceNow including JavaScript, GlideScript, Angular with experience in Virtual Agent, Agent Workspace, UI Builder, Flow Designer and Platform Analytics
Extensive experience with REST/SOAP integrations and scripted REST APIs.
Strong analytical, interpersonal, verbal and written communication skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowcustom application developmentscriptingITSMITOMITAMHRSDJavaScriptRESTSOAP

Soft Skills

collaborationleadershipmentoringanalytical skillsinterpersonal skillsverbal communicationwritten communication