Salary
💰 $194,000 - $388,000 per year
About the role
- Build and sustain deep customer intimacy with the DoD customer and other government agencies, maintaining awareness of their evolving mission needs, strategic objectives, and satisfaction with Raytheon’s solutions
- Develop a comprehensive understanding of the customer’s budget landscape, long-term investment priorities, and acquisition strategies—translating insights into actionable guidance for Raytheon Guide and support RTX and Raytheon teams in solving complex customer challenges, facilitating timely and impactful solutions that strengthen mission trust and deepen partnerships
- Serve as the escalation point for customer-facing issues and lead efforts to deliver exceptional customer service experiences—resolving concerns with professionalism, ownership, and urgency
- Drive disciplined Business Development (BD) processes across the team, ensuring effective execution of opportunity identification, shaping, and pipeline management, while leading or supporting gates, milestone reviews and color team reviews
- Oversee the development of high-quality customer briefings, capture strategies, proposals, and related artifacts to ensure alignment with customer needs, competitive positioning, and Raytheon strategy
- Collect and analyze customer interaction data and engagement trends to forecast future needs, inform capability development, and shape strategic pursuits
- Collaborate across functional areas—including engineering, program management, strategy, and finance—to align internal priorities with customer expectations and operational execution
- Ensure timely, transparent communication with the DoD customer and other government agencies across all formal and informal engagements, requests for information, and solicitations
- Track and coordinate internal engagement with the customer, including site visits and leadership touchpoints; develop agendas, talking points, and background materials for executive-level visits
- Champion a culture of continuous improvement across the R&C function, leveraging metrics and feedback loops to enhance efficiency, proposal quality, and customer engagement
- Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions
Requirements
- No specific requirements listed.