Serve as the voice of the BU in Enterprise Services (ES) Hosting delivery processes, translating operational requirements into user-centric hosting solutions
Act as a customer advocate in design and delivery discussions, ensuring hosting solutions reflect real-world use cases and friction points
Partner with the Operations, Supply Chain, and Quality (OSCQ) team to standardize factory hosting support processes and increase resiliency of hosting services
Collaborate with OSCQ and other stakeholders to define and implement workload placement strategies, ensuring alignment with business objectives, cost considerations, and performance requirements
Ensure that delivered hosting services meet intended business outcomes and continuously evolve to support changing user needs
Influence and coordinate cross-functional teams to ensure timely, aligned hosting service delivery across technical domains
Manage end-to-end implementation and continuous improvement of hosting services in areas such as on-premises data centers, cloud environments, and virtualization platforms
Collaborate with business and digital stakeholders to design, configure, and enhance hosting product features
Partner with ES Hosting product and platform teams to align service delivery with customer expectations and enterprise standards
Lead hosting service development and configuration activities, from initial requirement gathering through implementation and sustainment
Oversee hosting service optimization through automation, tooling, and process improvement
Monitor and improve performance against Hosting Service Level Agreements (SLAs)
Conduct regular reviews of hosting service health, user experience, and delivery metrics; recommend and implement enhancements
Contribute to hosting product planning cycles by bringing forward BU service needs and delivery considerations, including resourcing, sequencing, and operational impacts
Provide expertise in financial management and Annual Operating Plan (AOP) creation to ensure alignment of hosting services with budgetary goals and strategic priorities
Utilize financial acumen to monitor hosting service costs, identify opportunities for optimization, and ensure effective allocation of resources
Manage and oversee hosting service delivery by managed services providers, ensuring adherence to performance standards, contractual obligations, and alignment with business objectives

Requirements

Typically requires a University Degree or equivalent experience and minimum 12 years prior relevant experience
An Advanced Degree in a related field and minimum 10 years' experience
Experience in IT hosting service delivery, hosting infrastructure operations, or IT business technology roles
Experience with team leadership or with management on technical hosting projects/programs
Financial management experience, including AOP creation and budget oversight
Experience working with and/or managing delivery by a managed services provider

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT hosting service deliveryhosting infrastructure operationsfinancial managementAnnual Operating Plan (AOP) creationbudget oversightautomationprocess improvementperformance monitoringservice optimizationrequirement gathering

Soft Skills

customer advocacycollaborationinfluencecoordinationleadershipcommunicationproblem-solvingstakeholder engagementstrategic thinkinguser-centric design