Develop and maintain strong relationships with end users and RTX service/support subject-matter experts
Partner with Legal and Security teams to manage audits and ensure compliance
Create and maintain operational metrics (OPS Metrics)
Provide support and expertise for CAD/CREO (Pro/Engineer) or Cativa CAD tools
Offer end-user support within Windchill Common PDM, leveraging familiarity with industry practices, standards, and business processes
Provide outstanding customer service and collaborate with third-party vendor contractors

Requirements

Bachelors degree and 2 years of relative experience with the ability to obtain and maintain a SECRET Clearance
Minimum of 1 years of experience in End User Services and/or Operations
Experience with ServiceNow or other IT Service Management (ITSM) tools
Proficiency in supporting Mobility, Windows, and MacOS platforms
Familiarity with industry practices, standards, and business processes relevant to end-user support within Windchill Common PDM

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CADCREOPro/EngineerWindchill Common PDMMobilityWindowsMacOSOPS MetricsIT Service ManagementServiceNow

Soft Skills

customer servicecollaborationrelationship managementcommunicationsupport expertise

Certifications

Bachelors degreeSECRET Clearance