Responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities
Blend product management discipline, hands-on business analysis, and delivery oversight
Ensure solutions drive measurable business value, strong adoption, and scalable governance
Serve as the primary bridge between business stakeholders, platform teams, developers, and vendors
Own the product lifecycle from demand intake through roadmap execution and post-release optimization

Requirements

A University Degree or equivalent experience
Minimum 10 years prior relevant experience
5 years of experience as a Product Manager
Hands-on experience with ServiceNow
Strong understanding of product management practices
Proven ability to perform business analysis
Experience working in Agile or hybrid delivery models
Excellent stakeholder management and communication skills
ServiceNow certifications (CSA, CIS, or domain-specific certifications) (Preferred)
Experience in large, highly regulated, or global organizations (Preferred)
Experience with ServiceNow platform (Preferred)
Experience partnering with system integrators or managed service providers (Preferred)
Experience or certification with Agile or Scaled Agile Framework (Preferred)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowbusiness analysisproduct managementAgileScaled Agile Framework

Soft Skills

stakeholder managementcommunication

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)