Support the sustainment of large‑scale S/4HANA environments and supporting applications in partnership with MSPs or RISE with SAP providers.
Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
Develop and maintain documentation of system processes, procedures, and IT governance standards
Strong understanding of identity and access management (IAM), including Active Directory and Azure AD

Requirements

Minimum of 8+ years’ experience with ServiceNow and IT Service Management (ITSM) processes
A bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
IT Operations experience, overseeing infrastructure, service management
Vendor management experience, with a proven track record of holding third‑party providers accountable
Oversee Azure cloud environments and IT operations, with a focus on governance, vendor management, and resilience

Benefits

Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical, dental, vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

S/4HANAServiceNowIT Service Management (ITSM)identity and access management (IAM)Active DirectoryAzure ADcloud operationsinfrastructure managementdocumentation of system processesgovernance standards

Soft Skills

vendor managementaccountabilitycommunicationorganizational skillsservice delivery

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in TechnologyBachelor's degree in EngineeringBachelor's degree in Mathematics