Own and drive L3/L4 production support/enhancements
Lead technical aspects of project delivery by collaborating with functional teams, business units, vendors and partners
Develop POCs and present solution options to senior leadership
Establish high standards and act as the mentor to the development teams
Drive release management and change management processes
Implement process improvements by collaborating with the platform team
Contribute to roadmaps and accelerate the adoption and maturity of the platform capabilities

Requirements

Bachelors degree and 8 years of relevant experience
Experience with full cycle implementation in ServiceNow
Extensive knowledge on the core ITSM platform, platform security and integrations
Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services
Experience in Service Portal and building custom widgets using Angular JS
Hands-on experience in configuration and development in portal, workflows, UI actions, integrations
Strong expertise in Agile development/SDLC methodologies

Benefits

Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITSMRESTSOAPAngular JSconfigurationdevelopmentworkflowsUI actionsAgile

Soft Skills

leadershipcollaborationmentorshipcommunicationprocess improvementproject deliveryproblem-solvingpresentation skillsorganizational skillsstakeholder engagement

Certifications

Bachelor's degreeServiceNow certification