Customer Quality Manager
RTX
full-time
Posted on:
Location Type: Hybrid
Location: Richardson • Texas • United States
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Salary
💰 $107,500 - $204,500 per year
About the role
- Ensure that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.
- Develop and implement program quality plans.
- Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem.
- Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.
- Attend and have participation in group meetings, teleconferences and/or training.
- Actively participate in initiatives for continuous improvement.
- Analyze and report metrics monthly.
Requirements
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
- Experience leading cross functional teams.
- Experience in program management, quality management, operations management, or an engineering background.
- Working knowledge of Quality System, AS9100
- An understanding of the fundamentals and tools of the Quality discipline and role.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program quality plansquality managementoperations managementdata analysiscorrective actionsmetrics reportingcross functional team leadershipengineering backgroundcontinuous improvementfield event analysis
Soft Skills
communicationteam collaborationproblem solvingparticipation in meetingsinitiativeorganizational skillsleadership