RTX

Senior Manager – V2500 Customer Technical Services

RTX

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $132,400 - $251,600 per year

Job Level

Senior

About the role

  • Lead a team of talented CTS hardware and troubleshooting engineers to resolve current and emerging customer technical issues
  • Direct technical communications with airlines and overhaul shops
  • Manage and develop staff while ensuring team’s adherence to P&W/IAE quality and engineering procedures
  • Integrate with other engineering disciplines as required to ensure technical program requirements are met
  • Maintain a 24/7 coverage schedule for prompt resolution of AOG and/or urgent troubleshooting requests
  • Ensure proper and timely closure of field requests, Airbus Event Occurrences, FAA 21.3 submissions, and other commitments
  • Guide the team through the field event investigation process, assisting as required with DFDR data analysis
  • Support Safety risk assessment and execute field actions assigned by Safety Review Board
  • Coordinate and collaborate with various stakeholders to assess, plan and implement technical and logistics aspects of fleet management solutions
  • Interface directly with airframers of the V2500 engine: Airbus and Embraer
  • Oversee maintenance manuals conversion between Airbus and Embraer platforms
  • Approve release of technical communications and updates
  • Support customer meetings, calls, and conferences by creating and delivering presented material

Requirements

  • A Bachelor of Science degree in engineering and 10+ years of engineering experience working with gas turbine engine hardware/components OR Advanced degree in engineering and 7+ years of engineering experience
  • Prior experience as a supervisor/leader of a team of professional employees
  • Familiarity and/or prior experience in P&W Customer Service
  • Prior experience working in a multi-national business partnership
  • Working knowledge of V2500 engine and hardware and its full-authority EEC control system
  • Direct knowledge and experience dealing with commercial airline customers & MROs.
  • The ability to create positive relationships and craft clear communication.
Benefits
  • medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • long-term disability
  • 401(k) match
  • flexible spending accounts
  • flexible work schedules
  • employee assistance program
  • Employee Scholar Program
  • parental leave
  • paid time off
  • holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
gas turbine engine hardwareV2500 enginefull-authority EEC control systemDFDR data analysisfield event investigationtechnical communicationsfleet management solutionsmaintenance manuals conversionengineering proceduressafety risk assessment
Soft Skills
leadershipteam managementcommunicationrelationship buildingcollaborationproblem-solvingcustomer servicetechnical guidanceplanninglogistics coordination
Certifications
Bachelor of Science degree in engineeringAdvanced degree in engineering