RTX

Lead Solution Deployment and Support Specialist

RTX

full-time

Posted on:

Location Type: Hybrid

Location: Santa Isabel • United States

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Job Level

Senior

Tech Stack

OracleServiceNowSOAPSQL

About the role

  • Develop comprehensive deployment plans, schedules, and playbooks.
  • Coordinate with cross-functional teams to ensure deployment readiness.
  • Execute solution deployments across various environments (DEV, QA, PROD).
  • Manage cutover activities, including go/no-go checkpoints and deployment validation.
  • Oversee hypercare support post-deployment to ensure stability and performance.
  • Ensure compliance with DT governance, security protocols, and change management standards.
  • Process and resolve end-user tickets, including issues related to environments, migration requests, data loads and configuration updates.
  • Troubleshoot deployment-related issues, coordinate and drive rapid resolutions.
  • Identify process gaps and recommend improvements to enhance deployment workflows and automation.
  • Be able to execute the Major Incident Management process when necessary.
  • Represent xClass during Change Advisory Board (CAB) reviews.
  • Collaborate with the Service Manager to develop and maintain ServiceNow Knowledge Base articles.
  • Coordinate multiple infrastructure teams for annual Disaster Recovery testing and, if needed, DR execution.

Requirements

  • Must be a U.S. Citizen.
  • Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
  • 3–5 years of experience in application or enterprise solution deployments, including web applications, databases, and API changes.
  • Strong understanding of release management, DevSecOps pipelines, and environment management.
  • Excellent documentation, coordination, and communication skills.
  • Proven ability to manage multiple parallel deployments with exceptional attention to detail.
  • Strong knowledge of Oracle PL/SQL and database queries.
  • Experience with API testing tools (Postman, Talend, SOAP UI, etc.)
  • Understanding of ReST APIs, API management, and Open API 3.1+
  • Train others on support operations procedures.
  • Execute the integration onboarding process, including ensuring reviews and approvals are completed within the SLA.
  • Coordinate data, copyback, and connectivity alignments with multiple SAP landscapes.
  • Support projects, as needed.
Benefits
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds
  • Participation in the Employee Scholar Program (ESP)
  • Life insurance and disability coverage
  • Employee Assistance Plan, including up to 8 free counseling sessions
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
deployment plansrelease managementDevSecOps pipelinesOracle PL/SQLAPI testingReST APIsAPI managementdatabase queriesconfiguration updatesdisaster recovery
Soft Skills
documentationcoordinationcommunicationattention to detailproblem-solvingcollaborationtrainingprocess improvementstakeholder managementcross-functional teamwork