Senior Analyst, Employee Bereavement
RTX
full-time
Posted on:
Location Type: Hybrid
Location: Iowa • North Carolina • United States
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Salary
💰 $68,900 - $131,100 per year
Job Level
About the role
- Manage bereavement-related cases within the case management system, maintaining confidentiality, accuracy, and compliance with policy and regulatory requirements.
- Partner with vendors and internal teams to resolve complex bereavement-related issues and prevent delays in payouts or benefits continuation.
- Serve as the primary point of contact for employee bereavement cases, providing sensitive guidance to families, managers, and HR stakeholders.
- Serve as a liaison between internal stakeholders and benefits vendor to ensure seamless processing of final pay, survivor payments, and post-death benefits administration.
- Identify opportunities to improve bereavement processes, documentation, and communications to enhance the overall employee and family experience.
- Provide superior customer service, with accurate and timely resolution, to internal and external customers.
- Ability to collaborate across the HR operating model and bring forward new ideas for future program offerings, for process improvement, or for policy changes needed to improve employee experience.
- Drives process improvement by refining processes and procedures to align across business units, Corporate, and Total Rewards COE’s.
- Understand customer feedback and partner with COE’s, cross-functional teams, and vendor to simplify and automate existing processes.
- Influences others regarding policies, practices, and compliance.
Requirements
- Bachelor’s Degree (or equivalent experience) in Human Resources, Business Administration, or a related field.
- Minimum two years’ professional experience required in HR, benefits, case management, or employee support roles involving bereavement, leave administration, or post-death benefits processing.
- Experience managing cross-functional projects, programs, or processes.
- Ability to balance empathy and compassion with sound judgment, policy adherence, and timely case resolution.
- Experience demonstrating working knowledge of employee benefits or applicable laws in an HR transformational environment.
- Strong presentation and interpersonal communication skills (consulting and influencing), including ability to communicate effectively and tactfully with all levels of employees and managers (customer service skills).
- Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail.
- Ability to drive change and challenge status quo; strong drive to improve and automate processes to achieve best possible customer experience.
- Professional benefits, project management, and/or Six Sigma certification(s) or accreditations.
- Excellent Excel skills, including pivot tables and charts; macros a plus.
Benefits
- Parental (including paternal) leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementemployee benefitsleave administrationpost-death benefits processingproject managementSix SigmaExcelanalytical skillsproblem solvingissue resolution
Soft Skills
customer serviceinterpersonal communicationpresentation skillsempathycompassionsound judgmentpolicy adherencetimely case resolutioncollaborationinfluencing
Certifications
Bachelor's Degreeprofessional benefits certificationproject management certificationSix Sigma certification