Configuring and managing monitoring a SolarWinds monitoring solution
Troubleshooting user reported issues via service desk ticket
Installation, customization, configuration, and support of Active Directory support and governance tools
Develop documentation, workflow diagrams, and assist with the creation of test scripts
Participate in projects that require Identity and Access Management (IAM) team involvement
Oversee production releases
Monitor delivery against SLAs
Support and ensure daily processes are in place to maintain an efficient platform
Review solutions to ensure new and existing integrations are implemented to best practice and security standards
Participate in production support for any Sev 1 / Sev 2 incidents

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
Experience with the SolarWinds platform including creating application monitors, setting up nodes with custom properties, developing reports, managing alerts, and administration of the framework.
Experience with Active Directory and server monitoring processes and solutions
Knowledge in scripting (PowerShell, SQL) and data mapping
Excellent analytical skills and attention to detail, including the ability to troubleshoot complex problems with minimal guidance.

Benefits

Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SolarWindsActive DirectoryPowerShellSQLmonitoring solutionstroubleshootingdocumentation developmentworkflow diagramstest scriptsIdentity and Access Management (IAM)

Soft skills

analytical skillsattention to detailproblem-solvingcommunicationteam collaboration