Customer Service Engineer
GE HealthCare
Senior Service Engineer – E-4B Support
RTX
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $82,000 - $164,000 per year
Job Level
Senior
About the role
- Offers technical assistance to field engineers, technicians, and product support teams engaged in diagnosing, troubleshooting, repairing, and debugging intricate electro-mechanical devices, computer systems, and complex software that is associated with information technology.
- Installs, operates, maintains, repairs and modifies equipment.
- Normally receives little instructions on day-to-day work, general instructions on new assignments.
- Participates in determining objectives of assignment.
- Plans schedules and arranges own activities in accomplishing objectives.
- Work is reviewed upon completion.
- Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
- Engages with senior personnel both within and outside the organization in their area of expertise.
- Acts as the primary representative for the organization on contracts or projects.
- Collaborates with senior internal and external stakeholders on important issues, frequently necessitating coordination across different organizations.
- Develops solutions to a variety of complex problems.
- May refer to established precedents and policies.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Works on problems of broad scope where analysis of data requires evaluation of identifiable factors.
- Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
Requirements
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
- Must have experience in operating the mission support equipment installed on a Air Force E-4B aircraft.
- Possess IA (Information Assurance) Certification in one of the following: GSEC, SCNP, SSCP or Security+.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
- Birth, adoption, parental leave benefits.
- Ovia Health, fertility, and family planning.
- Adoption Assistance.
- Autism Benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You Incentives, wellness rewards program.
- Doctor on Demand, virtual doctor visits.
- Bright Horizons, child and elder care services.
- Teladoc Medical Experts, second opinion program.
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairingdebuggingtechnical analysisequipment installationequipment maintenancesoftware modificationproblem-solvingdata analysiscustomer specifications
Soft skills
collaborationcommunicationplanningorganizationinfluenceindependencestakeholder engagementadaptabilitytechnical assistanceobjective determination
Certifications
IA CertificationGSECSCNPSSCPSecurity+
