RTIC Outdoors

Account Manager

• Serve as the primary operational contact for International and Domestic retail partners and own all backend execution.
• Track the lifecycle of orders from entry to final delivery, ensuring timely and accurate execution.
• Manage new items and customer setup within retailer-specific systems and portals.
• Partner with National Account Manager and VP of Sales to support account growth and resolve order-related issues quickly and efficiently.
• Compile and analyze orderbook reports specific to key retailers' performance, identifying trends and opportunities.
• Participate in meetings with internal and external stakeholders and manage ongoing email communication.
• Follow the end-to-end order-to-shipment process, collaborating with our DC (Distribution Center) to ensure timely shipping.
• Work closely with operations and planning to track shortages and delays, communicating updates to the customer as needed to maintain a clean orderbook.

Wholesale Account Coordinator