Lead discovery workshops to understand client business capabilities, pain points, and strategic objectives, translating them into scalable ServiceNow solutions
Define and communicate the overall ServiceNow platform vision, architecture, and roadmap aligned to client business goals and enterprise architecture standards
Architect end-to-end solutions across ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD), ensuring alignment with best practices and platform capabilities
Establish and govern platform architecture, including data model, integrations, security, and performance considerations
Partner with stakeholders to prioritize initiatives, manage dependencies, and ensure alignment across multiple workstreams and portfolios
Provide architectural oversight across all phases of delivery, including design, development, testing, and deployment
Guide Agile teams by refining epics and stories, ensuring solutions are technically sound, scalable, and maintainable
Act as a trusted advisor to clients, driving adoption of ServiceNow best practices and out-of-the-box capabilities over customizations where appropriate
Collaborate with developers, product owners, and business stakeholders to ensure clear translation of requirements into technical solutions
Anticipate client needs by understanding business processes and proactively recommending platform improvements and innovations
Lead design reviews, enforce governance standards, and ensure quality and consistency across implementations
Facilitate stakeholder alignment and executive buy-in on architecture decisions, strategy, and roadmap

Requirements

5–8+ years of hands-on experience with the ServiceNow platform, including architecture and solution design
ServiceNow Certified System Administrator (CSA) required; additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) strongly preferred
Proven experience architecting and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, CSM, HRSD)
Strong understanding of ServiceNow platform architecture, including integrations (REST/SOAP APIs), CMDB, data modeling, and security
3–5+ years of experience in a client-facing consulting role with demonstrated stakeholder management skills
Experience leading cross-functional teams in Agile environments (Scrum, SAFe)
Deep experience with ITIL/ITSM frameworks and enterprise service management concepts
Strong background in business and systems analysis, with the ability to translate business needs into technical solutions
Proven ability to define solution architectures, identify risks, and drive technical decision-making
Experience with integration design, middleware, and enterprise system landscapes

Benefits

Flexibility in your schedule
Total rewards and benefits
Discretionary bonus based on firm and individual performance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowarchitecturesolution designintegrationsdata modelingsecurityREST APIsSOAP APIsITILITSM

Soft Skills

stakeholder managementclient-facingcross-functional team leadershipbusiness analysissystems analysiscommunicationstrategic thinkingproblem-solvinggovernancecollaboration

Certifications

ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Certified Application Developer (CAD)