Facilitate discovery workshops to gain client business concepts, requirements, and alignment
Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution
Own the product backlog by working continuously with our clients to drive prioritization and identify dependencies that drive the development sequence
Effectively negotiate priority of our client’s needs across our portfolio of work
Oversee development stages by planning, refining, and reviewing all items in the sprint
Learn the client’s business processes and anticipate their needs
Act as primary liaison and facilitate “buy-in” from stakeholders on all major decisions and strategy resulting in clear instructions and deliverables for developers

Requirements

5-7 years of ServiceNow experience including ServiceNow Administrator certification
Experience as a business analyst or systems analyst supporting the implementation and on-going administrative support for ServiceNow Modules
3-5 years of people and client management experience in a consultative environment
3 years of experience with Agile methods such as Scrum and SAFe
Significant business analysis or systems analysis experience working in both the business and IT environment
Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform
Experience defining business problems, creating business strategies, or identifying business opportunities
Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology
Knowledge of and experience with ITIL/ITSM principles and concepts
ITIL Foundation Certification preferred
Familiarity with complementary IT service management frameworks, such as project management, business analysis, LeanIT, COBIT, DevOps, and Cloud Computing

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowbusiness analysissystems analysisAgileScrumSAFebusiness process modelingrequirements analysisITILITSM

Soft Skills

client managementnegotiationstakeholder engagementcommunicationfacilitationproblem-solvingstrategic thinkingprioritizationcollaborationadaptability

Certifications

ServiceNow Administrator CertificationITIL Foundation Certification