EHR Manager – Delivery, Technical Excellence
RSM US LLP
full-time
Posted on:
Location Type: Office
Location: New York City • Illinois • New York • United States
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Salary
💰 $107,000 - $214,500 per year
About the role
- Perform hands-on Epic delivery work across implementations, optimizations, and stabilization engagements.
- Serve as an Epic project manager or workstream lead on client engagements as needed.
- Develop and manage project plans, timelines, dependencies, risks, and resource allocations.
- Lead or support workflow design, build validation, testing, go-live readiness, and post-go-live support activities.
- Manage or oversee multiple client engagements or workstreams concurrently.
- Act as a trusted advisor to client operational, IT, and project leadership stakeholders.
- Identify risks, issues, and dependencies and lead resolution efforts.
- Stabilize engagements when scope, timelines, or delivery quality begin to drift.
- Drive consistent delivery standards across Epic engagements.
- Ensure solutions align with Epic best practices and long-term sustainability.
- Serve as an escalation point for complex Epic delivery or project issues.
- Establish and manage project governance, status reporting, and cadence in the absence of a centralized PMO.
- Support and mentor supervisors, senior associates, and consultants.
- Contribute to the development and refinement of Epic implementation, optimization, and support methodologies.
- Create and maintain delivery templates, playbooks, tools, and standards.
- Identify process improvement opportunities and implement delivery best practices.
- Partner with practice leadership and marketing teams to package delivery services into clear, marketable offerings.
- Provide delivery-grounded input into scope, effort estimates, timelines, and staffing models.
Requirements
- 8 + years of hands-on Epic implementation, optimization, or support experience.
- Demonstrated experience managing Epic projects, implementations, or major workstreams.
- Epic certification in at least one Epic application (multiple certifications preferred).
- Strong understanding of Epic workflows, implementation lifecycle, and operational impacts.
- Experience managing project plans, timelines, risks, and client expectations.
- Ability to balance billable delivery responsibilities with leadership and practice-building activities.
- Willingness and ability to travel (50% - 75%) as needed for client engagements.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Competitive benefits and compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Epic implementationEpic optimizationProject managementWorkflow designRisk managementResource allocationProject governanceProcess improvementDelivery best practicesTimeline management
Soft Skills
LeadershipMentoringCommunicationProblem-solvingClient managementAdvisory skillsCollaborationOrganizational skillsStakeholder engagementAdaptability
Certifications
Epic certification