Serve as the primary liaison for onboarding new RSM member firms into the 1M Global Program
Guide firms on CSP Direct participation, licensing requirements, Partner Center processes, and Microsoft incentive eligibility
Coordinate with RSM US licensing, delivery, GTM, and marketing teams to ensure consistent activation and onboarding workflows
Enforce governance standards across CSP Direct, Co‑op, MDF, and Partner Center operations
Maintain and enhance documentation, guides, and operating procedures for CSP Direct participation and Microsoft incentive programs
Monitor Partner Center hygiene, including PAL/CPOR/DPOR accuracy and customer association requirements
Support audit readiness for Co‑op, MDF, and CSP programs
Respond to member firm inquiries related to Microsoft incentives, licensing, and Partner Center processes
Support documentation and reporting for Co‑op claims, MDF usage, and other Microsoft program requirements
Coordinate and administer MCAIPP benefit usage, tracking, and communication to ensure member firms receive applicable support throughout the program year
Ensure firm activities adhere to Microsoft program rules and RSM standards
Coordinate required financial, operational, or incentive-related processes tied to Microsoft programs without disclosing internal program models
Partner with RSM US Finance to maintain accurate tracking, documentation, and firm communication related to Microsoft program participation
Track firm progress within the 1M maturity model and identify gaps, risks, or required interventions
Develop dashboards and reporting that reflect activation milestones, engagement levels, and performance metrics
Escalate issues when firms fall behind on required operational or compliance milestones
Schedule and facilitate Office Hours, training webinars, onboarding sessions, and other program communication touchpoints
Coordinate updates, resources, and communication across RSM US teams, Microsoft field teams, and global member firm stakeholders
Maintain a consistent cadence of program enablement materials and updates to support ongoing compliance and engagement

Requirements

3–5 years of experience in partner operations, program management, Microsoft channel programs, or technology operations
Familiarity with Microsoft Partner Center, CSP Direct, licensing models, and incentive programs such as MDF and Co‑op
Strong communication, coordination, and stakeholder management skills across global teams
Experience working with CRM systems and Microsoft tools such as Excel, Teams, and SharePoint
Ability to manage multiple priorities and maintain accuracy in a fast‑paced environment
Prior experience supporting Microsoft partner programs, CSP Direct operations, or incentive governance (preferred)
Experience working within a global consulting firm or multi‑entity operating model (preferred)
Understanding of Dynamics 365, Azure, Modern Work, and Microsoft solution areas (preferred)

Benefits

Flexibility in your schedule
Competitive benefits and compensation package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

partner operationsprogram managementMicrosoft channel programsCSP Directlicensing modelsincentive programsDynamics 365AzureModern Work

Soft Skills

communicationcoordinationstakeholder managementability to manage multiple prioritiesaccuracy in fast-paced environment