Work closely with clients, technicians, and other team members to provide analysis and documentation of ServiceNow SPM client implementations
Lead design workshops with client and RSM subject matter experts
Provide subject matter expertise of project, portfolio, and agile management best practices and ServiceNow configurations
Design business processes to meet client goals and needs
Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach
Evaluate project and portfolio management business processes, anticipating requirements, uncovering areas for improvement, and designing solutions
Analyze diverse business requirements to be solved with configurations on the ServiceNow platform
Effectively document and communicate your insights and plans to cross-functional team members and management
Stay up to date with the latest industry knowledge of project, portfolio, and agile management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes
Work with technical team members to troubleshoot ServiceNow modules
Design enhancement requests, including changes to UI, system properties, foundation content, and modifications to existing workflow
Lead and ensure quality delivery of SPM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards
Mentor teammates on ServiceNow platform best practices about SPM modeling, platform architecture, customizations, etc
Respond to Request for Information/Proposals (RFIs/RFPs)
Travel expectations up to 20%

Requirements

3+ years of previous experience delivering information technology integration, outsourcing, performance consulting or management consulting services
5+ years project portfolio management experience
Full life cycle COTS Implementation experience
Strong oral and written communication skills
Ability to work successfully in a team-oriented, collaborative environment
Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure
Core competencies including business analysis, project management, business process evaluation, and organizational change management
Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology and infrastructure components
Familiarity with methodologies, tools, approaches, points of view, and thought leadership to support the practice
Strong computer skills, experience with various software solutions (Microsoft Project, Visio, PowerPoint, Excel and Word)
Ability to anticipate and address client concerns and issues
Ability to break complex issues into project steps and problem solve
Demonstrated work ethic along with the ability to work effectively with people at all levels
Previous experience with operational process reviews and basic internal control requirements
Natural aptitude for solving problems
Strong technical and data analytical skills.

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow SPMproject managementportfolio managementagile managementbusiness analysisbusiness process evaluationCOTS implementationdata analytical skillsfunctional designprocess flow diagrams

Soft Skills

oral communicationwritten communicationteam collaborationself-motivationtask prioritizationproblem solvingwork ethicmentoringclient relationship managementorganizational change management