Customer Success Engineer
RSA
full-time
Posted on:
Location Type: Hybrid
Location: Cairo • Egypt
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About the role
- Deliver post sales implementation to customers through setup and configuration of product/Cloud solution
- Help customers realize the value of their purchase and ensure smooth deployment
- Act as ongoing technical expert to provide technical upkeep on use cases and advise on best practices
- Maintain deep product knowledge and provide proactive demos, workshops, and guidance to educate customers on new product features and functionalities
- Ensure internal customer advocacy by acting as the voice of the customer and gather feedback to improve product features
- Help customers unblock any technical challenges
- Engage with customers to review their usage and provide recommendations for improvement
Requirements
- 4+ years of experience
- Good interpersonal and customer skills
- Strong technical expertise and understanding of business solutions
- Customer-focused mindset
- Ability to work cross-functionally with sales, product, and engineering teams
- Engineering degree is preferable
- Identity and Access Management (Passkeys, MFA, SSO, Least Privilege)
- Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls, CCNA preferred)
- Cloud solutions and protocols (SAML, OAuth, OIDC connect, AWS, Azure, SCIM and REST API)
- Other (Linux, SQL, Entra)
Benefits
- Equal employment opportunity for all employees and applicants
- Work environment free of discrimination and harassment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Identity and Access ManagementPasskeysMFASSOLeast PrivilegeDNSLoad BalancersVirtual NetworksFirewallsLinux
Soft Skills
interpersonal skillscustomer skillscustomer-focused mindsetcross-functional collaborationtechnical expertise
Certifications
CCNA