Application Support Engineer – I
RSA Security
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Act as the primary technical liaison between customers and departments
- Execute application sanity tests
- Provide remote troubleshooting support
- Lead support case resolution efforts for customers
Requirements
- BA/BS in CS or technical degree; equivalent experience considered
- 4+ years supporting mission-critical commercial software
- Strong understanding of relational databases and networking
- Excellent verbal and written communication skills
- Proven problem solver
Benefits
- Work with Outseer customers to ensure rapid identification of application issues
- Collaborate with teams to document bugs and perform testing
- 24/7 support organization involvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application testingtroubleshootingrelational databasesnetworkingcommercial software support
Soft Skills
communicationproblem solving
Certifications
BA in Computer ScienceBS in Computer Sciencetechnical degree