RS

Credit Controller

RS

full-time

Posted on:

Location Type: Hybrid

Location: Warrington • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

Oracle

About the role

  • Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding debts
  • Monitor aged debt reports and follow up on overdue invoices via phone, email, and written correspondence
  • Resolve customer queries relating to invoices and payments, liaising with internal teams where necessary
  • Maintain accurate records of all chasing activity and update the internal systems accordingly
  • Prepare weekly and monthly reports on outstanding debts, cash collection forecasts, and risk accounts
  • Work closely with the billing and operation teams to ensure smooth processes and accurate invoicing
  • Escalate high-risk accounts or problematic debts in line with company policy
  • Assist with month-end reporting and audit requirements
  • Support process improvements within the credit control function.

Requirements

  • Proven experience in a credit control or accounts receivable role
  • Strong understanding of credit control principles and procedures
  • Excellent communication and negotiation skills, both written and verbal
  • Ability to manage a busy workload, prioritise effectively, and meet deadlines
  • Strong attention to detail and problem-solving ability
  • Proficiency in Microsoft Excel and familiarity with financial systems (e.g. SAP, Oracle, D365)
  • Ability to build strong relations to ensure excellent customer service.
  • Team player with a collaborative approach
  • Ability to identify patterns, trends, and recurring issues within data sets to support informed decision-making.
  • Ability to work autonomously and use initiative to resolve issues but escalate problems or questions as appropriate
  • Proven experience in working within a target-driven environment, consistently meeting or exceeding Key Performance Indicators (KPIs) related to debt recovery, cash collection, dispute resolution, or billing accuracy.
Benefits
  • Hybrid working arrangements
  • Professional development opportunities
  • Employee discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
credit controlaccounts receivableMicrosoft ExcelSAPOracleD365debt recoverycash collectionbilling accuracydispute resolution
Soft skills
communication skillsnegotiation skillsattention to detailproblem-solvingtime managementprioritizationcustomer serviceteam collaborationautonomyinitiative