IT Support, 1st Level – Software Support (Part-time)
RR Software GmbH
part-time
Posted on:
Location Type: Hybrid
Location: Hasselfelde • Germany
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Salary
💰 €15 per hour
About the role
- First point of contact: You are the primary contact for customer inquiries — by phone or email
- Ensure customer satisfaction: With your empathetic approach you make customers feel well looked after and understood
- Structure inquiries: You record and structure requests and forward them to the appropriate specialist departments
- Documentation: You document all information and processing steps in our ticketing system
- Cover service hours: Ideally you support our team Monday to Friday between 2:00 PM and 6:00 PM and ensure reliable availability of our customer service during this time.
Requirements
- Strong communication skills: You approach people openly, listen attentively and quickly identify the core of an issue
- Structured way of working: You work carefully and in an organized manner and keep an overview even when handling multiple requests
- IT affinity: You are confident working on a computer and have an interest in software and technical topics
- Willingness to learn: You enjoy diving into new topics and continuously developing your skills
- Very good German language skills: For communication with customers and the team, both spoken and written.
Benefits
- Home office: You will work predominantly remotely
- A supportive team: You will work in a family-like company culture with strong team spirit and mutual support
- Fair compensation: We offer an hourly wage of €15.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathetic approachstructured way of workingorganized mannerattention to detailwillingness to learncustomer satisfactionproblem identificationmulti-taskingactive listening