RR Software GmbH

IT Support

• Set up hardware and software; administer operating systems and applications
• Assist with configuration of routers, switches, and firewalls
• Monitor and maintain system environments
• Support implementation of IT security policies
• Contribute to new IT projects; assist with planning and implementation
• Provide technical support for employees and customers

Junior IT Administrator

• First point of contact: You are the primary contact for customer inquiries — by phone or email
• Ensure customer satisfaction: With your empathetic approach you make customers feel well looked after and understood
• Structure inquiries: You record and structure requests and forward them to the appropriate specialist departments
• Documentation: You document all information and processing steps in our ticketing system
• Cover service hours: Ideally you support our team Monday to Friday between 2:00 PM and 6:00 PM and ensure reliable availability of our customer service during this time.

Junior IT Administrator

IT Support, 1st Level – Software Support (Part-time)