RR Donnelley

Collections Associate

RR Donnelley

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $20 - $22 per hour

About the role

  • Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
  • Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
  • Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
  • Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
  • Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
  • Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
  • Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
  • Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
  • Research and monitor unapplied payments.
  • Monitor payment arrangements to ensure compliance with payment terms.
  • Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.
  • Identify problems or issues in processes and implement solutions bringing bottom line results.
  • Meet or exceed all assigned deadlines.

Requirements

  • Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance
  • Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
  • 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry
  • Ability to provide high level of customer service in a fast-paced environment
  • Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary
  • Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals
  • Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs
  • Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets
  • Excellent time and task management skills
  • ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred
  • Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.
Benefits
  • medical, dental, and vision coverage
  • paid time off
  • disability insurance
  • 401(k) with company match
  • life insurance
  • other voluntary supplemental insurance coverages
  • parental leave
  • adoption assistance
  • tuition assistance
  • employer/partner discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections experienceaccounts receivable analysisbudgetingforecastingreportingattention to detailtime managementproblem solvingcustomer servicedata analysis
Soft Skills
organizational skillsinterpersonal skillscommunication skillsprioritizationresourcefulnessadaptabilityrelationship buildingdeadline managementfast-paced environment handlingteam collaboration
Certifications
Associate Degreeadvanced degree in Businessadvanced degree in Accountingadvanced degree in Finance