RR Donnelley

Client Services Team Lead

RR Donnelley

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $51,400 - $76,500 per year

Job Level

Senior

About the role

  • Ensure the health of account(s) through meeting contract SLAs, Job Aids, Quality Reviews, and other work instruction tools
  • Develop and oversee team staffing schedules including vacation time and overtime to balance workloads and ensure SLAs are achieved
  • Supervise daily activities/project workloads of the Client Services Team
  • Approve temporary employee hours and approve contract invoices
  • Train and mentor team members, continual coaching, and progress check-ins
  • Participate in the periodic performance reviews of direct reports
  • Provide requested customer-facing metrics reports as requested from the existing reports suite, customizing where necessary
  • Work with the customer to facilitate prototypes and offer creative solutions that support print sourcing
  • Provide print procurement and coordination of all sales/marketing/promotion print and print-related collateral for the customer
  • Coordinate efforts with the customer's marketing group to gather all of the print requirements and data files for current and anticipated projects
  • Provide guidance to the customer regarding the print manufacturing process
  • Source external vendors including RR Donnelley to produce print collateral
  • Build a network of print outsourcers to use for print projects
  • Submit RFP/RFQ requests to vendors and make recommendations to the customer
  • Oversee the entire print lifecycle for ongoing projects from the initial requirements gathering to the final delivery of products
  • Work with vendors to ensure SLAs are met and the customer receives products on time
  • Make recommendations to the customer to move print work to other sites/vendors when issues arise
  • You will be responsible for recruiting, training, and developing employees to ensure the quality and timely output of products and services
  • You will be expected to administer company policies & procedures
  • Participate in performance reviews and counsel employees as needed
  • Perform other related duties and participate in special projects as assigned.

Requirements

  • High School or GED with at least 5 years of relevant experience
  • Able to demonstrate the ability to solve tasks or problems by analyzing variables and applying appropriate solutions learned through experience
  • Must be able to recognize anomalies and critical situations and respond appropriately or engage leadership
  • Must be able to communicate and interact with a variety of internal/external customers and/or co-workers
  • Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools
  • May require knowledge of or ability to quickly learn specialized software to complete work assignments
  • Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments
  • Requires very good communication skills with the ability to state messages in a clear manner
  • Must be able to listen to others to understand issues and situations proactively
  • Must be able to clearly articulate business needs to both internal and external customers
  • Must be able to work in high production fast-paced environment
  • Strong organizational skills, proficient in managing multiple tasks concurrently
  • Self-starter and an ability to think outside of the box
  • Ability to work in a team environment
  • Must be a highly motivated individual with the ability to offer solutions as well as solicit feedback
  • Ability to handle conflict in a professional manner
  • Occasional travel may be required.
Benefits
  • medical, dental, and vision coverage
  • paid time off
  • disability insurance
  • 401(k) with match
  • life insurance
  • other voluntary supplemental insurance coverages
  • tuition assistance
  • maternity leave
  • adoption assistance
  • employer/partner discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
print procurementproject managementperformance reviewsvendor managementRFP/RFQ requestsquality reviewsdata analysiscustomer metrics reportingstaff schedulingproblem-solving
Soft Skills
communicationteamworkorganizational skillsleadershipcoachingconflict resolutionanalytical thinkingcreativityself-motivationadaptability