RR Donnelley

Solutions Manager – Office Experience

RR Donnelley

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $98,100 - $156,900 per year

About the role

  • Responsible for designing, developing, and implementing innovative solutions to meet the needs of clients and/or customers.
  • They oversee the entire solution development process from initial concept to final delivery, ensuring that the solutions are aligned with business goals and objectives.
  • Designs solutions for new customers and/or introducing this service line to existing customers by leveraging the full range of RRD services capabilities.
  • Collaborate with internal teams to assess requirements and recommend tailored approaches that align with client goals.
  • Responsible for taking full ownership in presenting the value proposition for designated service line to customers.
  • Create/maintain strategies, sales & marketing materials that enables closing the sale efficiently.
  • Review value proposition regularly, developing standardized collateral, optimizing costs and introducing creative pricing models and identify new and innovative channels to present the solution to customers.
  • Develop and coach Solution Architects and Sales Teams as appropriate in the evolution of the service line’s value proposition and service delivery models.
  • Support the successful delivery of all opportunity assessment and diligence activities; identify resources required to successfully deliver the assessment opportunity.
  • Develop and maintain accurate benchmarking information.
  • Develop initial implementation plan for opportunities and coordinate with the implementation team to build detailed plans and ensure a smooth transition to the implementation team upon successfully closing the sale.
  • Collaborate with Technology team to enhance existing platforms, explore new technologies that will enhance our ability to grow top line.
  • Establish relationships with external service partners (technology, equipment vendors, software providers).

Requirements

  • A Bachelor’s degree in Marketing, Business, or related field is required.
  • Minimum of 6 years of experience working within or supporting clients.
  • Minimum of 3 years of experience in a solution development, or related consulting role.
  • Experience working in a strategic context with proven ability to translate strategy into delivery; able to effectively deliver change management in complex environments.
  • Financially and commercially astute; possesses ability to analyze requirements and implement advantageous pricing recommendations across the service line.
  • Ability to interact with and negotiate business positions to internal and external council and client stakeholders.
  • Possesses superior client facing communication skills; ability to lead presentations to internal and external stakeholders; effectively manages sensitive client conversations and develops consensus on key issues.
  • Demonstrated client relationship management skills
  • Ability to manage and coach teams across a matrix/virtual environment to their optimal levels.
  • Able to influence/steer at a senior and executive level within and outside client groups.
  • Detail oriented, decisive and proactive problem solver.
  • Project Management certification preferred.
  • Computer literate and able to develop high quality professional presentations through MS Office particularly, Excel, Word, PowerPoint, and Visio.
Benefits
  • medical, dental, and vision coverage
  • paid time off
  • disability insurance
  • 401(k) with company match
  • life insurance
  • other voluntary supplemental insurance coverages
  • parental leave
  • adoption assistance
  • tuition assistance
  • employer/partner discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution developmentchange managementpricing recommendationsclient relationship managementpresentation skillsproject management
Soft Skills
client facing communicationteam managementinfluencingproblem solvingnegotiationcollaborationstrategic thinkingdetail orienteddecisiveproactive
Certifications
Project Management certification