RR Donnelley

Legal e-Billing Account Supervisor

RR Donnelley

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $59,700 - $97,000 per year

About the role

  • Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
  • Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
  • Ensure that billing workloads are appropriately weighted and balanced
  • Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
  • Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
  • Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
  • Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals
  • Serve as initial point of contact and aid team members with daily questions and concerns
  • Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
  • Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management
  • Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
  • Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
  • Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
  • Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion
  • Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
  • Work with manager to create development plans and challenging assignments for team members
  • Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
  • May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
  • Have a strong knowledge of the client’s businesses and the impact of our services
  • Foster cross-training and a sense of teamwork to optimize client service delivery

Requirements

  • Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline.
  • Minimum of 3 years of experience supervising all or a portion of the billing function in a professional services environment preferred
  • Minimum five years of billing experience in a law-firm or professional organization required. Six years or more preferred.
  • Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
  • Demonstrates proficiency with 3E, Elite, or Aderant and an industry standard collection software tool
  • Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas, proficiency in MS Word and PowerPoint
  • Familiarity with legal terminology and a variety of document formats used in legal work.
  • Ability to multitask and meet stringent deadlines.
  • Excellent organizational and time-management skills.
  • Ability to establish and foster excellent team collaboration as well as taking ownership for individual assignments/projects.
  • Excellent verbal and written communication skills.
  • Attention to details required.
Benefits
  • medical, dental, and vision coverage
  • paid time off
  • disability insurance
  • 401(k) with company match
  • life insurance
  • other voluntary supplemental insurance coverages
  • parental leave
  • adoption assistance
  • tuition assistance
  • employer/partner discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
billingworkflow managementcustomer servicetrainingperformance feedbackP&L activitiesE-Billingdata analysismultitaskingtime management
Soft skills
leadershipinterpersonal skillsorganizational skillscommunication skillsteam collaborationattention to detailproblem-solvinggoal settingconflict resolutionadaptability