RR Donnelley

Client Service Professional – Healthcare Focus

RR Donnelley

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $39,100 - $54,700 per year

About the role

  • Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting
  • Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer
  • May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews
  • Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes
  • Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc)
  • Provide proof of delivery, and order status upon request
  • Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions
  • Lead efforts to provide process documentation, workflows and job aids for internal and external purposes
  • Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production
  • Process orders and change notices in related systems as required, ensuring job instructions are verified
  • Perform pricing/generate quotes
  • Verify composition or perform copy prep as needed for order processing purposes
  • Manage, client inventory item maintenance in applicable systems, producing and analyzing reports
  • Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions
  • May train and mentor other client care staff members
  • Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements.

Requirements

  • HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
  • Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work
  • Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
  • Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job
  • Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
  • Must have strong organizational skills with ability to manage deadlines and prioritize workload.
Benefits
  • medical, dental, and vision coverage
  • paid time off
  • disability insurance
  • 401(k) with match
  • life insurance
  • other voluntary supplemental insurance coverages
  • tuition assistance
  • maternity leave
  • adoption assistance
  • employer/partner discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order fulfillmentprint serviceskittinginvoice reconciliationprocess documentationpricingreport analysiscopy preparationjob instructions verificationdispute management
Soft skills
communication skillsorganizational skillsleadershipcustomer serviceproblem-solvingmentoringattention to detailtime managementcollaborationadaptability