Create and update RQIP platforms documentation, knowledgebase, and training materials to meet the business needs.
Ensure accurate gathering and analysis of technical and product information from multiple sources.
Maintain up‑to‑date technical and non‑technical materials—including manuals, guides, training content, etc.
Facilitate effective collaboration with technical development and product teams to document issues.
Accurately document solutions and workarounds for both technical and business audiences.
Contribute to the creation and maintenance of organizational system guidelines and manuals.
Deliver training to internal and external users of customer‑facing systems to ensure effective system adoption and use.
Develop training materials such as videos, screen captures, written documents, and knowledge‑base articles.
Partner with subject matter experts and internal stakeholders to create high‑quality content when needed.
Serve as an expert or designated subject matter expert for assigned RQIP platforms, integrations, and business processes.
Translate complex technical information into clear, concise documentation and customer‑appropriate communications.

Requirements

Bachelor’s degree in English, writing, communications or similar field.
A combination of education and experience will be considered in lieu of a degree for otherwise highly qualified candidates.
Minimum 5 years’ experience as a technical writer or a related job role.
Strong skills in creating process documentation, training materials, and technical content.
Excellent English writing, editing, and communication skills.
Experience with topic‑based authoring tools (e.g., Paligo) and template‑driven content creation.
Proficiency in MS Word for large, structured documents.
Experience developing knowledge‑base or wiki content.
Ability to manage multiple priorities and deadlines and work collaboratively across teams.
Ability to work early‑morning EST hours and travel domestically several times per year.
Understanding of the software development lifecycle; experience with Agile or cloud-based products is a plus.
Experience using AI tools to create digital media deliverables preferred.
Experience developing instructional content for learning management systems preferred.
Experience with Jira or confluence preferred.

Benefits

Generous PTO & Holidays
Remote Work Environment (some positions require travel)
Comprehensive Medical, Dental and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Employee Assistance Program
Tuition Reimbursement
Professional Development Opportunities
Student Loan Repayment Assistance
Eligibility for Annual Bonus
Wellness Reimbursement Program
Pet Insurance
Paid Family Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writingprocess documentationtraining materials creationtopic-based authoringtemplate-driven content creationknowledge-base content developmentinstructional content developmentsoftware development lifecycleAgile methodologydigital media deliverables

Soft Skills

communication skillscollaborationtime managementprioritizationediting skillsproblem-solvingattention to detailadaptabilitytraining deliverystakeholder engagement