Royal Voluntary Service

Account Manager

• Manage a portfolio of GoVo for Business customer accounts, acting as their day-to-day relationship manager.
• Build strong relationships with key customer contacts and become a trusted point of contact.
• Deliver onboarding sessions, training and regular account review meetings.
• Monitor customer usage and engagement, identifying opportunities to increase adoption of the platform.
• Support customer renewals by working with the Sales team to ensure accounts are retained.
• Identify opportunities for account growth and introduce customers to additional platform features, products or services where appropriate.
• Analyse customer data and platform performance to provide recommendations and insights.
• Maintain accurate customer records, account activity and opportunities within HubSpot.
• Work collaboratively with Sales, Marketing and Product to ensure customers receive an excellent experience.
• Share customer feedback and market insights to help shape future product development.