Account Manager

Royal Voluntary Service

Account Manager for GoVo for Business coordinating with corporate clients on volunteering services. Focus on managing customer accounts and ensuring user engagement with the platform.

Posted 7/27/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £26,749 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B customer success principles, including onboarding, engagement, retention, and account growth, while effectively managing customer relationships and utilizing data analysis to drive insights and recommendations.

Highest-signal resume keywords

B2B Customer Success PrinciplesAccount ManagementData AnalysisHubSpot CRM ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAccount ManagementCustomer EngagementOnboardingRetention StrategiesAccount GrowthPerformance Reporting

Soft Skills

Relationship ManagementOrganizational SkillsAttention to DetailIndependent WorkCollaboration

Tools & Technologies

HubSpotCRM Software

Industry Keywords

B2B SaaSCorporate CustomersEmployee VolunteeringESG PrioritiesSocial Value Objectives

About the role

Key responsibilities & impact

Manage a portfolio of GoVo for Business customer accounts, acting as their day-to-day relationship manager.
Build strong relationships with key customer contacts and become a trusted point of contact.
Deliver onboarding sessions, training and regular account review meetings.
Monitor customer usage and engagement, identifying opportunities to increase adoption of the platform.
Support customer renewals by working with the Sales team to ensure accounts are retained.
Identify opportunities for account growth and introduce customers to additional platform features, products or services where appropriate.
Analyse customer data and platform performance to provide recommendations and insights.
Maintain accurate customer records, account activity and opportunities within HubSpot.
Work collaboratively with Sales, Marketing and Product to ensure customers receive an excellent experience.
Share customer feedback and market insights to help shape future product development.

Requirements

What you’ll need

Commercial awareness and enjoys identifying opportunities to add value.
Able to work independently within a remote team environment.
Understanding of B2B customer success principles, including onboarding, engagement, retention and account growth.
Knowledge of employee volunteering, ESG priorities and how organisations use volunteering to support social value objectives.
Highly organised and able to manage multiple priorities and client accounts effectively.
Excellent written and verbal communication skills and confident in communicating with stakeholders in medium and large organisations.
Strong analytical skills and is comfortable working with data and reporting.
Excellent attention to detail and takes ownership of work.
Experience in an Account Manager, Account Executive or client relationship role.
Experience working with corporate customers.
Experience within a B2B SaaS business.
Experience using HubSpot or a similar CRM.
Experience presenting updates or performance reports to customers.

Benefits

Comp & perks

Salary of £26,749 per annum
26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme
2 x Base Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities, and society