Royal Society of Chemistry

Communications

• Design and implement a channels strategy covering corporate comms (all-colleague emails, newsletters, intranet) and systems channels (Teams, Outlook).
• Conduct regular channel audits to assess performance and identify gaps or overlaps.
• Establish governance, standards and publishing cadences to create a clear single source of truth.
• Pilot new tools and features, gather feedback and scale what works.
• Partner with stakeholders to develop and deliver communications campaigns aligned to organisational objectives.
• Develop and maintain a partnership framework, including a tiered support offer.
• Manage day-to-day channel operations, scheduling and deploying high-priority messages across email, intranet and collaboration platforms.
• Clarify roles, workflows and handoffs to minimise single points of failure.
• Maintain a central comms calendar to ensure transparency and avoid message collision.
• Work closely with the Senior Internal Communications Specialist (Content) to keep channels and content strategy integrated.
• Track channel analytics (open rates, intranet engagement, Teams activity) to inform planning.
• Share insights with stakeholders and co-create improvements through regular workshops.
• Keep pace with sector best practice and emerging platforms.

Senior Internal Communications Specialist – Channels

Content Marketing Manager

• Develop and maintain the Internal Comms Content Strategy: tone of voice, inclusion standards, plain English and preferred formats.
• Chair an Editorial Board with intranet content editors embedded in each team.
• Partner with business stakeholders to craft key messages for major initiatives, campaigns and change programmes.
• Lead content “deep dives” to translate complex technical or policy updates into user-friendly narratives.
• Own end-to-end content production for video scripts, infographics, podcasts, case studies and written articles.
• Carry out research and testing to help the RSC keep up to date with the latest trends and maintain an evidence-based approach.
• Embed best practices for plain English, accessible design and diversity of imagery.
• Run periodic audits of published content for bias, jargon and readability.
• Carry out content-testing to identify what works and what doesn’t.
• Define and track content KPIs.
• Use insights to iterate content strategy.
• Manage the Internal Communications Officer, supporting them to reach their full potential.

Senior Internal Communications Specialist – Channels

Senior Internal Communications Specialist, Content