Community Fund Caseworker

Royal Society of Chemistry

Part-time caseworker supporting Royal Society of Chemistry members and families through its Chemists’ Community Fund. Providing advice, assessing needs, preparing grant recommendations, and developing referral relationships.

Posted 8/10/2026part-timeCambridge • 🇬🇧 United KingdomMid-LevelSenior💰 £35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing casework while maintaining confidentiality and data protection standards. Possesses strong communication skills and the ability to build productive relationships with diverse stakeholders.

Highest-signal resume keywords

Casework ManagementData Protection KnowledgeCustomer-Focused CommunicationProject ManagementEmpathy in Service Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Tact and DiplomacyArticulate CommunicationRelationship BuildingIndependent and Team WorkForward-Thinking Approach

Certifications & Qualifications

DBS Check

Industry Keywords

Chemists' Community FundGrant RecommendationsConfidentiality PracticesInformation and Advice StandardsExternal Relations Development

About the role

Key responsibilities & impact

Act as a point of contact for the RSC's Chemists' Community Fund services
Respond to initial enquiries and provide information, advice and guidance to members
Ensure service delivery aligns with national information, advice and guidance standards
Maintain up-to-date working knowledge of major state benefits and assistance from local government and charitable organisations
Undertake online calls and occasional home visits with members and beneficiaries
Gather information to assess potential areas of need accurately
Support the Chemists' Community Fund Committee
Prepare and justify grant recommendations and concise briefing information for approvers
Develop external relations with member-groups, employers, university welfare officers, charities and related organisations
Support team administration duties
Maintain confidentiality and protect personal data handled by the Fund
Assist Fund Managers with key projects
Contribute to other activities as required by the Fund Managers

Requirements

What you’ll need

Experience managing casework
Ability to handle sensitive phone calls, emails and issues with tact, diplomacy and empathy
Ability to relate to people experiencing difficult personal circumstances
Articulate communicator with experience in a customer-focused environment
Ability to distinguish information essential to case development from peripheral information
Ability to influence effectively and form productive relationships with internal colleagues and external contacts
Ability to work independently and as part of a team
Up-to-date knowledge of data protection and confidentiality practices
Forward-thinking, empathetic approach to casework and services
Ability to undertake administration duties and project management when required
Relevant DBS check required
Up-to-date CV and cover letter of no more than 500 words required for application

Benefits

Comp & perks

26 days’ paid holiday per annum plus bank holidays
Pension plan with up to 12% employer contributions (depending upon your contribution)
Life assurance at 3 times basic annual salary
Enhanced parental leave
Paid volunteering days
Flexible working options
Flexible working arrangements
Reasonable adjustments and accessible recruitment processes