Royal Den Hartogh Logistics

Customer Support

• Manage and process international customer orders from entry to successful execution
• Coordinate and agree on delivery and transport schedules with customers, dispatch, and internal departments
• Ensure required transport, export, and customs documentation for international shipments
• Communicate proactively about deviations and handle customer inquiries and complaints
• Ensure accurate order and data maintenance, including billing-relevant information
• Review and implement individual customer requirements, e.g., hazardous goods, temperature control, or customs regulations
• Work closely with various departments to ensure smooth transport operations and high service quality
• Support administrative and organizational tasks in day-to-day operations

Customer Service Manager – Logistics, Customer Service