Royal Caribbean Group

Senior Manager, eCommerce Growth

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: United States

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Job Level

Senior

Tech Stack

BigQuery

About the role

  • Analyze eCommerce performance data, identify growth opportunities, and own the full growth plan across demand generation, merchandising, conversion optimization, checkout and payments, and retention.
  • Oversee test-and-learn programs and leverage AI for optimization and personalization.
  • Define merchandising strategy across Destination, Ship, and Onboard Experience pages.
  • Continuously improve Product Search, PDP, and PLP experiences.
  • Own browse and cart abandonment flows and define retention journeys, including saved-search resurfacing, price-change alerts, and loyalty triggers.
  • Improve payment success rates by optimizing online payment flows.
  • Report on KPIs, prioritize and run A/B/n tests, improve funnel entries, conversion, online payment adoption, and revenue/margin contribution.
  • Collaborate with Marketing, Digital Brand Experience, Revenue Management, Sales, and Contact Center teams to support integrated commercial strategies.

Requirements

  • 5–8+ years in eCommerce growth, CRO, or merchandising (luxury or high-consideration categories preferred).
  • Strong commercial acumen and understanding of digital revenue, margins, pricing, and incentive dynamics.
  • Knowledge of checkout and payment systems, including wallets and 3DS.
  • Proficiency with analytics, BI, and experimentation platforms (GA4, Adobe Analytics, Adobe Target, GrowthBook, Optimizely, BigQuery, Power BI).
  • Strong stakeholder management, communication, and storytelling skills.
  • Strategic thinker with strong execution capabilities.
  • High empathy for luxury brand standards and guest experience.
  • Bachelor’s degree in Business, Marketing, Data Science, Engineering, or related field.
  • MBA preferred.
Benefits
  • none mentioned 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
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Hard Skills & Tools
eCommerce growthconversion rate optimization (CRO)merchandisingdata analysisA/B/n testingpayment optimizationdigital revenue managementpricing strategycustomer retention strategiesanalytics proficiency
Soft Skills
commercial acumenstakeholder managementcommunication skillsstorytellingstrategic thinkingexecution capabilitiesempathy for luxury brand standardscollaboration
Certifications
Bachelor’s degreeMBA