Manager, CO Inbound Service
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: United States
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About the role
- Responsible for achieving service related KPIs while growing and contributing to overall business objectives
- Managing the development and overall performance of the Consumer Outreach Inbound Service Division
- Daily management of a multifunctional team whose primary responsibility is to create reservations on sales calls and respond to Guest concerns
- Providing escalation support, prevention, and intervention as challenges arise
Requirements
- Bachelor’s degree or equivalent preferred
- Minimum 5 years of experience in industry or related field
- Successfully demonstrated leadership experience of at least 3 years
- Extensive service and call center experience, preferably in the Travel Industry
- Extensive training and coaching skills
- Advanced level of English proficiency in verbal and written communication skills and reading required
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershiptrainingcoachingcommunication
Certifications
Bachelor’s degree