Royal Caribbean Group

Personal Consultant

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: United States

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About the role

  • Manage high-value, emotionally driven sales conversations
  • Proactively manage assigned leads through outbound calls, email, and voicemail
  • Conduct discovery-led conversations to understand guest motivations, lifestyle, and aspirations
  • Recommend tailored Silversea voyages and experiences
  • Guiding guests through decision-making, addressing objections with empathy
  • Maximize upsell opportunities and incremental revenue options
  • Build long-term relationships that drive repeat bookings and referrals
  • Act as a Silversea brand ambassador
  • Deliver consistently high-touch, luxury service across all guest interactions
  • Operate confidently within Genesys and CRM platforms

Requirements

  • Performance-driven mindset with a focus on high compensation
  • Demonstrated success in high-value, relationship-based sales
  • Proven ability to influence decisions without relying on discounting
  • Strong emotional intelligence and listening skills
  • Confidence engaging affluent or aspirational clients
  • Excellent spoken and written English
  • CRM proficiency and strong attention to detail
  • Real estate sales (preferred)
  • Private banking / financial services (preferred)
  • Luxury automotive or high-end retail (preferred)
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM proficiencyreal estate salesprivate bankingfinancial servicesluxury automotivehigh-end retail
Soft Skills
emotional intelligencelistening skillsrelationship buildinginfluencing decisionshigh-touch serviceattention to detailperformance-driven mindsetcommunication skills