Royal Caribbean Group

Coordinator, Entertainment and Enrichment Operations

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: United States

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About the role

  • Books travel arrangements for all Guest Status Entertainment and Enrichment personnel and ensures the most affordable rates / best possible routing are obtained at all times.
  • Organizes transfers, hotels, and other logistical arrangements to ensure on-time arrival for all Entertainment and Enrichment personnel.
  • Coordinates daily travel updates between vessels and entertainment department staff.
  • Arranges any emergency travel for Guest Status Entertainment and Enrichment personnel, communicates arrangements to vessels and port agents when needed.
  • Processes all department invoices through the accounting system (Navision) and processes for payment with Miami accounting, including verifying and coding.
  • Ensures that any chargeable airfares or upgrades are correctly charged, monies collected and accounted for correctly, and any refunds and reimbursements have been processed correctly.
  • Ensures all pre-required visas are detailed in advance to all Guest Status Entertainment and Enrichment personnel.
  • Prepares CTR schedules for upcoming voyages 12-18 months in advance.
  • Prepares and sends all pre-cruise documents to vessels, including voyage reports for each cruise, listing all pertinent details of shipboard entertainment personnel and entertainment programs.
  • Assists with documentation and coordination of production casts.
  • Assists in onboard decorations for special events.
  • Other duties as assigned.

Requirements

  • High school diploma plus two years’ additional education
  • Two years’ related business experience, preferably shipboard.
  • Full professional proficiency in MS Office package in Excel, Word, Power Point, Notes and Outlook and Intermediate skills in Access and Visio
  • Good knowledge of world geography
  • Must be detail-oriented and have strong organizational skills.
  • Good interpersonal skills and ability to tactfully deal with internal and external contacts.
  • Understanding of travel restrictions, including international visa & inoculation requirements, and procedures for obtaining.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated and able to take own initiative.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
invoice processingtravel arrangementlogistical coordinationvisa requirementsdocument preparationschedulingbudget managementreporting
Soft skills
detail-orientedorganizational skillsinterpersonal skillstactfulnessself-motivatedinitiativeability to work in fast-paced environment
Certifications
high school diploma