Lead, ECommerce Ops
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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Job Level
Tech Stack
About the role
- Collaborate with creative teams, content authors, and external vendors to develop a detailed asset production schedule aligned with specialty programs campaign timelines and website launch dates.
- Engage actively in prioritization sessions with Casino, Loyalty, Behavioral Communications, eCommerce Product, and other marketing teams to align requests with strategic priorities, business needs, resource availability, and campaign schedules.
- Support the web authoring team by driving operational excellence, escalating bugs, and documenting enhancements to be executed.
- Oversee the process of asset creation, including briefing creative teams, tracking progress, and ensuring deliverables meet quality standards and deadlines.
- Work in close partnership with extended teams to coordinate dependencies, resolve bottlenecks, and facilitate seamless execution of asset delivery, ensuring campaigns launch on time and meet quality standards.
- Act as point of contact for stakeholders, securing timely approvals on creative concepts, visuals, and messaging, while managing expectations and providing clear communication throughout the process.
- Ensure all assets and visuals adhere to brand standards, style guides, and regulatory requirements, conducting quality checks prior to final approval.
- Prepare comprehensive briefs for creative teams, detailing project scope, creative direction, and technical specifications.
- Maintain organized libraries of approved assets, ensuring easy access and version control for ongoing campaigns and website updates.
- Identify opportunities to streamline workflows, improve communication channels, and enhance overall project efficiency.
Requirements
- Bachelor's degree in Marketing, Business, or a related field
- 4+ years of experience in digital asset coordination, creative project management, or marketing operations, preferably within the hospitality, travel, or entertainment sectors.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Excellent communication and stakeholder management abilities.
- Familiarity with creative tools and asset management systems (e.g., Adobe Creative Cloud, DAM platforms, Adobe Target, and enterprise CMS systems).
- Knowledge of brand guidelines, design systems and quality assurance processes.
- Proactive, detail-oriented, and able to work effectively in a fast-paced environment.
Benefits
- competitive compensation and benefits package
- excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital asset coordinationcreative project managementmarketing operationsquality assurance processes
Soft skills
organizational skillscommunication abilitiesstakeholder managementproactivedetail-oriented
Certifications
Bachelor's degree in MarketingBachelor's degree in Business