Supervisor/Manager
Claire's
Store Manager
Rowan
full-time
Posted on:
Location Type: Office
Location: Dedham • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Create a warm, welcoming, celebratory atmosphere and engage with customers on the selling floor.
- Lead by example delivering celebratory customer service and guiding customers in ear styling and Rowan jewelry selection.
- Handle customer inquiries, concerns, and complaints professionally, ensuring customer satisfaction.
- Maintain a clean, welcoming, and safe studio environment at all times and ensure compliance with health and safety regulations for piercing procedures.
- Engage with the local community to drive brand awareness, traffic and appointments.
- Lead, coach, and develop a team of Nurse Piercers and Sales Associates; recruit for open studio positions.
- Accountable for meeting Studio targets and overall performance; drive revenue growth and set clear expectations and targets.
- Schedule staff within labor allocations, manage time-off requests, and audit payroll for accuracy.
- Oversee inventory management, POS accuracy, loss prevention, and adherence to policies and SOPs.
- Drive sales and profitability through appointments optimization, inventory sell-through, and ensuring proper daily team coverage.
- Ensure visual merchandising standards, product presentation, displays and fixtures reflect brand guidelines.
- Train and onboard new staff; provide ongoing coaching, feedback, and development opportunities.
- Prepare and submit reports on studio performance, track expenses, and coordinate with corporate teams on marketing and product launches.
Requirements
- Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment.
- Jewelry experience a plus.
- Proven strong leadership skills with the ability to inspire, motivate and develop a team.
- Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.
- Proven track record of driving sales and optimizing store profitability.
- Excellent customer service skills with a passion for creating memorable experiences.
- Ability to work a flexible schedule, including weekends and holidays.
- Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
- Comfortable using technology, software systems and POS.
- Deep understanding of retail operations, including inventory management and visual merchandising.
- Strong organizational and multitasking abilities.
- Knowledge of health and safety regulations, particularly related to piercing, is a plus.
- Excellent verbal and written communication skills.
- Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
- Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
- Tasks may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist; ability to lift up to 25 pounds required.
- Standing for a full 8-hour shift is a regular part of this role.
- We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job.
Benefits
- Compensation: The anticipated annual base salary for this position is $65,000- $75,000.
- Paid accrued Vacation and Sick Time for full-time employees.
- Medical/Dental/Vision Health Plans for full time employees.
- Employee Assistance Program (EAP) Resources.
- 401k and Roth IRA Plans.
- Generous employee discounts on our amazing products and services!
- Team Member Referral Bonus plan for Studio positions.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail managementinventory managementvisual merchandisingcustomer servicesales optimizationanalytical skillsbasic retail mathstaff schedulingloss preventionhealth and safety regulations
Soft skills
leadershipteam developmentcustomer obsessionorganizational abilitiesmultitaskingcommunication skillsadaptabilitycoachingproblem-solvingmotivation