Rowan

Manager

• Create a warm, welcoming, celebratory atmosphere and engage with customers on the selling floor.
• Lead by example delivering celebratory customer service and guiding customers in ear styling and Rowan jewelry selection.
• Handle customer inquiries, concerns, and complaints professionally, ensuring customer satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times and ensure compliance with health and safety regulations for piercing procedures.
• Engage with the local community to drive brand awareness, traffic and appointments.
• Lead, coach, and develop a team of Nurse Piercers and Sales Associates; recruit for open studio positions.
• Accountable for meeting Studio targets and overall performance; drive revenue growth and set clear expectations and targets.
• Schedule staff within labor allocations, manage time-off requests, and audit payroll for accuracy.
• Oversee inventory management, POS accuracy, loss prevention, and adherence to policies and SOPs.
• Drive sales and profitability through appointments optimization, inventory sell-through, and ensuring proper daily team coverage.
• Ensure visual merchandising standards, product presentation, displays and fixtures reflect brand guidelines.
• Train and onboard new staff; provide ongoing coaching, feedback, and development opportunities.
• Prepare and submit reports on studio performance, track expenses, and coordinate with corporate teams on marketing and product launches.

Store Manager