Rowan

Systems Engineer

• Act as the initial point of contact for all IT-related inquiries via various communication channels (phone, email, ticketing system), providing timely and friendly responses to resolve issues within SLA or escalate them to 3rd party vendors when necessary.
• Support end-to-end internet and phone service installations across multiple locations, ensuring timely activation.
• Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal downtime and disruptions for end-users.
• Assist users with software installations, updates, configurations, and troubleshoot issues related to operating systems, productivity applications, and custom software.
• Handle password reset requests and user account management to maintain security and access controls.
• Provide excellent customer service skills in a fast-paced environment. Talk end-users through their difficulties and turn the situation into a positive experience.
• Create and maintain detailed documentation for common issues, troubleshooting steps, and solutions, aiding in the knowledge base for both the team and end-users.
• Conduct small-group or one-on-one training sessions to help users become proficient IT systems.
• Provide on-call remote assistance to off-site employees, ensuring their technical needs are met promptly and efficiently.
• Ensure users adhere to firm IT policies and procedures, assisting in enforcing security protocols and compliance requirements.
• Provide backup support to monitor and manage IT assets, including hardware and software inventory, and maintain accurate records of equipment issued to users.

Network Systems Analyst

Manager

• Manage, coordinate, and communicate with external resources including vendors and suppliers, to improve processes, reduce cost, and execute efficiently. Helps source and select appropriate vendors to meet the needs of each specific project or work order.
• Perform administrative duties, including but not limited to contract management, invoice management, asset management, maintaining vendor records, reviewing service proposals and negotiating.
• Coordinate and follow through to completion all works related to maintenance and repair to maintain proper function of all equipment within all company’s facilities with an important focus on maintaining brand image.
• Collaborate with landlords to ensure the proper party is addressing necessary repairs and maintenance per the lease agreement.
• Maintain a safe work environment for all employees in compliance with safety regulations and company specifications.
• Monitor the status of your studio portfolio, including all assets, identifying investments needed and actions necessary to secure the customer experience meets quality standards.
• Manage projects such as: HVAC upgrades, store layouts changes, furniture changes, full store repaints, installation of capsules/pop-up stores, etc.
• Support capital expenditure & minor works projects in partnership with Store Design & Construction team.
• Collaborate with Construction for a smooth transition from construction complete to the Facilities team, and provide Operational input for new studios and remodels in order to secure long-term cost and quality levels.
• Partner with Finance to monitor and control facilities spending and coordinate work against budget.
• Proven experience implementing and managing a facilities work order platform across a multi-site organization, including vendor adoption, process rollout, and ongoing optimization.
• Support all after hours and weekend needs to ensure optimal and safe facilities operations.

Senior Facilities Manager

Project Manager

• In partnership with HR, oversee the process of licensing individual nurses:
• Manage the full lifecycle of Nurse body art licensing, including initial applications, renewals, and updates across multiple jurisdictions.
• Maintain a centralized and accurate database of nurse body art licenses, certifications (e.g., bloodborne pathogens training, CPR), and expiration dates.
• Ensure all body art licensing and health certifications are up to date before nurses are scheduled to work.
• Work with new hires to collect and submit necessary documentation for licensure and onboarding.
• Ensure renewals happen in a timely manner so there is no lapse in licensure.
• Conduct regulatory research on needle piercing requirements for all new studio openings, including local zoning and health codes.
• Act as the primary liaison with local and state Health Departments and other governing agencies during market entry and new location setup, as well as for ongoing inquiries, inspections, and compliance reviews.
• Build and maintain strong relationships with local Department Of Health officials
• Proactively engage officials through meetings, site visits, and demonstrations to build trust and transparency around Rowan’s safe piercing practices.
• Provide education and training materials that highlight infection control, sterilization protocols, and nurse-led piercing safety standards.
• Address concerns or violations quickly and professionally, demonstrating a commitment to compliance and public health.
• Track and report on regulatory interactions to inform leadership and identify trends in oversight.
• Attend local council, health board, or Department of Health (DOH) meetings as needed.
• Advocate for exemptions, variances, or alternative paths for the ability to needle pierce in markets with restrictive regulations.
• Monitor and analyze regulatory landscapes across states, and municipalities to identify barriers to needle piercing.
• Develop and submit variance and exemption requests to health departments and other governing bodies.
• Collaborate with industry associations, legal counsel, and lobbyists to shape and advance regulations that support nurse led piercing.
• Engage with regulators and public health officials to educate them on the safe practices, training standards and best practices of Clinical Ear Piercing Standard / Ear Piercing Institute, and Rowan as a whole.
• Prepare supporting documentation, data, and case studies.
• Track outcomes and maintain a database of regulatory wins, pending applications, and ongoing advocacy efforts.
• Collaborate cross-functionally with Retail and Studio Operations to ensure training materials reflect current regulatory requirements.
• Complete quarterly audits of relevant regulations to stay ahead of changes in law or policy.
• Coordinate with studio managers to audit licensing compliance at regular intervals.
• Oversee website and appointment booking system compliance by communicating updates and timelines to the web team, and conducting quality assurance reviews to ensure content is accurate, clear, and legally sound.
• Build and refine processes partnership with cross functional departments such as HR (e.g., developing individual nurse licensure tracking)
• Own upkeep of all master documentation housing regulations

Project Manager – Licensing and Regulation

• Create a warm, welcoming, celebratory atmosphere and engage with customers on the selling floor.
• Lead by example delivering celebratory customer service and guiding customers in ear styling and Rowan jewelry selection.
• Handle customer inquiries, concerns, and complaints professionally, ensuring customer satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times and ensure compliance with health and safety regulations for piercing procedures.
• Engage with the local community to drive brand awareness, traffic and appointments.
• Lead, coach, and develop a team of Nurse Piercers and Sales Associates; recruit for open studio positions.
• Accountable for meeting Studio targets and overall performance; drive revenue growth and set clear expectations and targets.
• Schedule staff within labor allocations, manage time-off requests, and audit payroll for accuracy.
• Oversee inventory management, POS accuracy, loss prevention, and adherence to policies and SOPs.
• Drive sales and profitability through appointments optimization, inventory sell-through, and ensuring proper daily team coverage.
• Ensure visual merchandising standards, product presentation, displays and fixtures reflect brand guidelines.
• Train and onboard new staff; provide ongoing coaching, feedback, and development opportunities.
• Prepare and submit reports on studio performance, track expenses, and coordinate with corporate teams on marketing and product launches.

Network Systems Analyst

Senior Facilities Manager

Project Manager – Licensing and Regulation

Store Manager