Rowan Digital Infrastructure

Manager, Customer Planning

Rowan Digital Infrastructure

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $130,000 - $165,000 per year

About the role

  • Develop and maintain structured account planning frameworks for priority customers
  • Ensure Customer Leads maintain clear engagement plans, objectives, milestones, and next steps
  • Support development of multi-year customer engagement roadmaps aligned with Rowan’s capital deployment strategy
  • Implement and manage a light-touch CRM approach (likely SmartSheets-based)
  • Maintain weekly visibility into customer status, stage, and key actions
  • Ensure opportunity data is current and accurate for executive reporting, MBRs, and investor updates
  • Support competitive tracking and customer intelligence coordination with BD Ops and Customer & Market Insights
  • Partner with BD Ops to align customer planning with commercial execution timelines
  • Support coordination between Customer Leads, Sales Engineering, and internal teams
  • Help ensure customer opportunities are sequenced and scoped appropriately
  • Strengthen planning discipline as Rowan scales, while avoiding unnecessary bureaucracy
  • Identify workflow gaps and recommend improvements to enhance execution clarity
  • Support onboarding of new Customer Leads with structured planning tools and processes

Requirements

  • 3–5+ years of experience in sales operations, strategic planning, business operations, consulting, or related roles
  • Experience supporting enterprise or strategic account teams preferred (data center, infrastructure, real estate, energy, or adjacent industries a plus)
  • Bachelor’s degree required (Business, Finance, Engineering, Economics, or related field preferred)
  • Strong organizational and analytical skills with ability to synthesize complex information into clear action plans
  • Experience with CRM and reporting tools (SmartSheets, Salesforce, HubSpot, or similar)
  • Ability to work cross-functionally with executive visibility
  • Clear communicator who balances structure with flexibility.
Benefits
  • Hybrid working environment
  • Team building and educational opportunities
  • Generous benefits package including robust health benefits and a 401(k) company contribution
  • Unlimited PTO
  • Competitive compensation and bonus plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales operationsstrategic planningbusiness operationsanalytical skillsCRM toolsreporting toolscustomer engagementdata synthesisworkflow improvementplanning frameworks
Soft Skills
organizational skillsclear communicationcross-functional collaborationflexibilityleadershipexecution claritycustomer relationship managementproblem-solvingstrategic thinkingteam coordination