Senior Program Manager – GTM, Operational Readiness
Rover.com
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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Job Level
About the role
- Lead projects focused on operational readiness and design to support the launch of product features, service enhancements, and evolving business lines
- Coordinate the execution of multiple cross-functional work streams to deliver a cohesive outcome. Partners include (but are not limited to) Operations, Learning & Development, Product, Engineering, IT, Finance, International, Legal, Marketing, and our Marketplace team.
- Prioritize competing stakeholder requests and internal deliverables in a complex, fast-paced environment.
- Leverage data to inform business decisions and analyze impact.
- Narrate a strategy for ambiguous and unscoped programs; identifies multiple approaches, drives alignment around the best long-term value for Rover, and builds the plans to execute programs. Identifies, evaluates, and adapts complex techniques and procedures to obtain best results.
- Routinely review key milestones with senior managers and cross functional partners. Troubleshoots medium to major roadblocks and delays autonomously. Quickly raises critical blockers in conjunction with proposals for what to do next.
- Identify and track KPIs; inform stakeholders how the KPIs contribute to the performance of the team, department, and company.
- Operates with autonomy and discretion; is responsible for initiating or taking actions to resolve problems.
- Regularly influence interdepartmental policy and process and consistently partners with peers to influence cross-functionally
- Design longer and/or perpetually-running, complex market tests with interdepartmental impacts.
- Work on significant and unique issues where no current best practices exist in the market.
- Support training and onboarding of team members; mentors/coaches in career development of Project and/or Program Managers.
Requirements
- 6-8 years of experience driving business impacting projects and programs with a track record of customer-centric transformational growth.
- Experience creating, owning and driving improvement in operational KPIs. Demonstrates strong analytical skills and the ability to leverage data from third party operations tools (e.g. CRM and phone contact tools) to solve business problems.
- Your toolkit includes advanced excel (lookups, pivots, functions). An appetite to learn SQL in a short period of time is also needed. SQL skills at entry are preferred
- Demonstrated experience effectively partnering with diverse teams across complex organizations to drive outcomes and influence prioritization, resources, process or policy with peers to influence cross-functionally.
- Experience developing, implementing, and refining customer operations measurement methods and holding teams accountable to hitting ambitious cost to serve and customer satisfaction goals.
- Clear track record of driving success in a highly quantitative environment.
- Online marketplace experience and startup experience is preferred.
- Highly effective at influencing intra- and interdepartmental decision-makers.
- Excellent verbal and written communication skills.
- Bachelor's degree (Master's degree preferred), PMP or other Project Management Certifications
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational KPIsanalytical skillsadvanced ExcelSQLdata analysisproject managementcustomer operations measurementmarket testsbusiness impact analysisproblem-solving
Soft Skills
influencingcommunicationmentoringautonomycollaborationprioritizationstrategic thinkingadaptabilityleadershipcoaching
Certifications
Bachelor's degreeMaster's degreePMP