Installation of computer and hardware components on large commercial trucks.
Troubleshoot and resolve installation issues in a timely and professional manner.
Provide technical assistance to the technical Support Team.
Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
Process return material authorizations (RMAs).
Efficient administration of work, both internally and externally (paperwork and record keeping).
Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
Other Duties as Assigned.
Requirements
Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles preferred.
Solid track record of high-quality electronics installations.
A high degree of personal motivation, initiative, and flexibility.
Experience with troubleshooting computer hardware and software.
Proven ability to work well with a team.
Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
Exceptional verbal and written communication skills.
Tech Savvy.
Creative problem solver.
Able to learn quickly, multitask, and manage your time efficiently.
Experience with CRM software, Ideally Salesforce.
Experience with Microsoft and Google Office Suites.
Demonstrated ability to roll up sleeves and work with team members in a hands-on capacity.
Highest standards of accuracy and precision; highly organized.