RouteSmart Technologies

Field Service Technician

RouteSmart Technologies

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oregon

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Salary

💰 $24 - $25 per hour

Job Level

Mid-LevelSenior

Tech Stack

Assembly

About the role

  • Installation of computer and hardware components on large commercial trucks.
  • Troubleshoot and resolve installation issues in a timely and professional manner.
  • Provide technical assistance to the technical Support Team.
  • Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
  • Process return material authorizations (RMAs).
  • Efficient administration of work, both internally and externally (paperwork and record keeping).
  • Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
  • Other Duties as Assigned.

Requirements

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles preferred.
  • Solid track record of high-quality electronics installations.
  • A high degree of personal motivation, initiative, and flexibility.
  • Experience with troubleshooting computer hardware and software.
  • Proven ability to work well with a team.
  • Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
  • Exceptional verbal and written communication skills.
  • Tech Savvy.
  • Creative problem solver.
  • Able to learn quickly, multitask, and manage your time efficiently.
  • Experience with CRM software, Ideally Salesforce.
  • Experience with Microsoft and Google Office Suites.
  • Demonstrated ability to roll up sleeves and work with team members in a hands-on capacity.
  • Highest standards of accuracy and precision; highly organized.