Director, Technical Customer Success
Plentiful.ai
PythonSQL
Job Level
Junior
Tech Stack
PythonSQL
About the role
- Analyze the structure and content of various document types to optimize AI training.
- Review data captured by end-users to ensure accuracy and completeness.
- Investigate and troubleshoot AI predictions to improve model performance.
- Assess AI performance and prepare customer-friendly recommendations on annotation practices, workflow improvements, and efficiency gains.
- Evaluate the automation level for specific customers and provide tailored recommendations on how to boost it.
- Collaborate closely with AI research and product teams to identify areas for improving the AI models and overall system.
- Assist the account team on all steps of the customer journey by providing support, guidance, and training to customers and colleagues on AI topics.
- Communicate complex AI-related insights and solutions clearly to customers, ensuring they understand how to adjust processes for better results.
- Bridge technical AI insights and real-world application to improve model accuracy and customer success.
Requirements
- At least 1 year of experience as a technical consultant, data analyst, or in technical customer support for SaaS software
- Highly developed analytical skills (about 60% of time analyzing and troubleshooting)
- Strong customer-oriented mindset with clear, structured communication
- Proficient in English (spoken and written)
- Ability to work independently, juggle multiple tasks, and provide clear actionable insights to technical and non-technical users
- Demonstrated interest in AI and machine learning technologies
- Working knowledge of JSON (required)
- Basic skills in SQL and Python (a plus)
- Exposure to document processing or data annotation workflows (a bonus)
