Rossum

Technical Account Manager

• Act as the primary technical point of contact for assigned enterprise customers.
• Design and implement custom document workflows using Rossum’s configuration tools and extensions.
• Advise customers on API integrations and best practices for connecting Rossum to internal systems.
• Troubleshoot and resolve technical issues, advocating for customers’ needs.
• Coordinate with cross-functional teams during complex solution delivery.
• Deliver training and create documentation to ensure customer adoption and success.
• Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.
• Relay product feedback to our Product & Engineering teams.

Solutions Engineer

• Join Rossum's mission to eliminate useless paperwork for enterprises worldwide.
• As a Senior Solution Architect, you'll be the bridge between cutting-edge AI technology and real-world business challenges.
• You'll design custom integrations that save our clients millions in processing costs while directly shaping the future of our product.
• Understand customer needs and design scalable solutions that integrate Rossum with customer systems.
• Translate complex business requirements into clear technical specifications for development teams
• Present technical solutions to stakeholders from IT teams to C-level executives
• Identify potential security risks to both the solution and the overall delivery process.
• Enable implementation partners with technical knowledge and best practices
• Provide product feedback based on real customer implementations
• Identify patterns in customer needs that inform product roadmap decisions

Senior Solution Architect

Business Development Rep

• Collaborate with Sales and Marketing to develop and execute pipeline strategies.
• Run high-volume outreach (calls, email, social) to generate new opportunities.
• Qualify inbound and outbound prospects and book discovery calls with Account Executives.
• Apply an AI-first approach to prospecting—experimenting with automation, tools, and data-driven insights.
• Continuously learn about multiple industries and use cases to build business acumen.
• Share insights on lead quality and messaging to strengthen team playbooks.

Business Development Representative

Artificial Intelligence

• Analyze the structure and content of various document types to optimize AI training.
• Review data captured by end-users to ensure accuracy and completeness.
• Investigate and troubleshoot AI predictions to improve model performance.
• Assess AI performance and prepare customer-friendly recommendations on annotation practices, workflow improvements, and efficiency gains.
• Evaluate the automation level for specific customers and provide tailored recommendations on how to boost it.
• Collaborate closely with AI research and product teams to identify areas for improving the AI models and overall system.
• Assist the account team on all steps of the customer journey by providing support, guidance, and training to customers and colleagues on AI topics.
• Communicate complex AI-related insights and solutions clearly to customers, ensuring they understand how to adjust processes for better results.
• Bridge technical AI insights and real-world application to improve model accuracy and customer success.

Technical Account Manager

Senior Solution Architect

Business Development Representative

AI Training Specialist