Rossum

Account Manager

• Manage a portfolio of ~100 commercial accounts (primarily mid-market), ensuring retention and satisfaction.
• Lead renewal negotiations and secure long-term customer partnerships.
• Spot and drive upsell and cross-sell opportunities to increase customer value.
• Act as the main point of contact, coordinating with Customer Experience for smooth adoption and issue resolution.
• Deliver regular business reviews, showcasing value realized and future growth opportunities.
• Share actionable insights with Product and Sales to shape improvements.
• Track account health, usage, and expansion pipeline using CRM and data tools.

Commercial Account Manager