Rosental Organics GmbH

Analytics Engineer

• Ownership & objectives: Act as the driving force behind Rosental's data-driven growth
• Create transparency across all business areas
• Translate numbers into clear decisions
• Build the Data & Insights nervous system
• Develop dashboards and visualizations (Power BI, Looker, or Tableau)
• Deliver business insights and actionable recommendations in close collaboration with Brand, D2C and Retail leads
• Establish automated reporting and insights processes
• Support forecasting and performance management with consistent, relevant data

Senior Analytics Engineer

Supply Chain

• Full ownership of international procurement, from packaging materials to product components
• Ensuring continuous availability of all packaging materials and product components
• Negotiating with Chinese suppliers to reduce COGS
• Building robust processes for collaboration with international suppliers
• Developing and maintaining clear SOPs to ensure smooth cooperation with internal stakeholders

Supply Chain Manager

Customer Support

• You love seeing customers truly happy and understand that this is not accidental but the result of well-designed processes.
• At Rosental Organics you will actively help build the Customer Care function, optimize workflows, and ensure our community has the best possible experience with our brand.
• You handle customer inquiries across channels — email, chat, and the Help Center — ensuring every request is answered promptly and with a solutions-oriented approach.
• You take ownership of the complaints process: analyze patterns, identify weaknesses, and implement concrete improvements.
• You monitor order management from order verification through shipping status and intervene proactively before issues escalate.
• You create and maintain regular reports, derive concrete actions from them, and make successes and optimization opportunities transparent.
• You continuously develop Customer Care workflows and processes with the goal of measurably increasing efficiency and customer satisfaction.

Customer Care Manager

Email Marketing Manager

• Ownership & objectives: act as the strategic-creative link between Content, Marketing and Customer Experience
• Develop content and customer journeys to increase customer retention
• Create content-driven CRM concepts for newsletters and automated emails
• Produce clear, structured briefings for Design, CRM and Copywriting
• Analyze trends, competitors and tools and derive concrete ideas
• Structure content testing & A/B tests and derive data-driven learnings
• Develop efficient workflows for content creation and optimization

Senior Analytics Engineer

Supply Chain Manager

Customer Care Manager

CRM Manager – Email Marketing Manager