Rosental Organics GmbH

Customer Support

• You will actively help build the Customer Care function, optimize processes and ensure our community has the best possible experience with our brand
• You handle customer inquiries across channels: email, chat and the Help Center, ensuring each request is answered quickly and with a solution-oriented approach
• You take ownership of the complaints process: you analyze patterns, identify weaknesses and implement concrete improvements
• You monitor order management from order verification to shipping status and intervene proactively before issues escalate
• You create and maintain regular reports, derive concrete actions from them and make successes and optimization potentials transparent
• You continuously develop Customer Care workflows and processes with the goal of measurably increasing efficiency and customer satisfaction

Customer Care Manager – Customer Service

Human Resources

• Operational responsibility for HR processes, from contract management to the employee lifecycle
• Primary point of contact for employees, external payroll provider, and internal stakeholders
• Create, maintain, and manage employment contracts, contract amendments, and personnel files
• Coordinate the monthly collaboration with the external payroll provider
• Operational management of onboarding and offboarding as well as performance cycles across all teams
• Administration of employee benefits and employee support
• Continuous maintenance and development of HR systems (including Personio)
• Identify opportunities to optimize existing HR processes
• Actively drive the automation of recurring tasks, including with AI-supported tools

Customer Care Manager – Customer Service

HR Manager – HR Operations Manager