Rooted Talent Solutions

Customer Support

• Provide professional and empathetic support to customers via phone, chat, or email
• Follow client-specific procedures and use tools provided to resolve inquiries
• Maintain a quiet, distraction-free work environment during scheduled hours
• Attend and complete any required training or certification for selected projects
• Communicate effectively and escalate issues when needed
• Adhere to performance metrics and client guidelines

Customer Service Representative

Medical Billing and Coding

• Process and submit medical claims accurately and on time
• Assign appropriate ICD-10, CPT, and HCPCS codes
• Review documentation for coding compliance
• Follow up on denied or unpaid claims as needed
• Communicate with providers, payers, or clients when necessary
• Maintain HIPAA compliance and data security standards

Rooted Talent Solutions

Customer Service Representative

Medical Biller, Coder

Medical Biller, Coder

Medical Billing Associate